Below are our:
- Privacy Policy
- Terms of Service
- Master Services Agreement
- Service Terms for Services

BiG Impact Group, LLC ("BiG", "we", "us", or "our") operates Studio Manager, a white-label AI studio portal available at client.bigimpactgroup.ai. We help organizations deploy and manage AI-powered tools built on the Pickaxe platform.

Our contact email is: support@bigimpactgroup.ai

Account information
When you are invited to Studio Manager, we collect your name, email address, and organizational affiliation. We do not collect this information directly — it is provided by your organization administrator.

Authentication data
We use Firebase Authentication to manage sign-in. We support email/password, Google OAuth, and Microsoft OAuth sign-in methods. When you sign in via Google or Microsoft, we receive your name, email address, and profile photo from those providers.

Google Workspace data (optional)
If you choose to connect your Google account through our workspace integration feature, we request access to the following Google APIs on your behalf:

We do not read, store, or index your Gmail, Calendar, or Drive data without an explicit request from you during an active AI assistant session. Data retrieved from these APIs is used solely to fulfill your in-session request and is not retained after the session ends.

Microsoft 365 data (optional)
If you choose to connect your Microsoft account, we request equivalent access through the Microsoft Graph API:

The same terms apply — data is retrieved only on your explicit request during an active session and is not retained.

Usage data
We collect information about how you interact with AI studios, including conversation counts and activity timestamps. This is used to generate reports for your organization and to improve the platform.

Log data
Our servers automatically record standard log information including your IP address, browser type, and pages visited. This data is used for security monitoring and debugging.

When you connect your Google or Microsoft account:

We do not sell, share, or use your Google or Microsoft data for advertising, analytics, or any purpose other than fulfilling your explicit in-session requests.

We do not sell your personal information.

We share information only in these limited circumstances:

You have the right to:

To exercise any of these rights, contact us at support@bigimpactgroup.ai. You can also revoke Google OAuth access directly at myaccount.google.com/permissions and Microsoft OAuth access at myaccount.microsoft.com/permissions.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

We implement industry-standard security measures including:

Studio Manager is intended for business use by adults. We do not knowingly collect personal information from anyone under 18 years of age.

We may update this Privacy Policy from time to time. We will notify affected users by email and update the Last Updated date at the top of this page. Continued use of Studio Manager after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests:

BiG Impact Group, LLC
Email: support@bigimpactgroup.ai
Website: bigimpactgroup.ai

By accessing or using Studio Manager, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

Studio Manager is a business tool provided to organizations under a services agreement with BiG Impact Group. Access is by invitation only. You agree to:

AI assistants in Studio Manager generate responses based on your inputs. BiG does not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated content. You are responsible for verifying any information before acting on it.

Studio Manager integrates with Google Workspace and Microsoft 365 through their respective OAuth authorization flows. Your use of those services is governed by Google's and Microsoft's own terms of service. BiG is not responsible for the availability or behavior of third-party services.

To the maximum extent permitted by law, BiG Impact Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Studio Manager or connected third-party services.

These terms are governed by the laws of the State of Indiana, United States, without regard to conflict of law principles.

Last updated: 2025-10-19

This Master Services Agreement sets the standard terms of Purpose Enterprises, Inc., doing business as Big Impact Group (Company), an Indiana corporation with principal office at 1020 W 116th St, Carmel, IN 46032. It is incorporated by reference into each Statement of Work. As between Company and a client that executes a Statement of Work, the Effective Date of this Agreement is the effective date of the first such Statement of Work that references this Agreement.

This Agreement governs the provision of services described in one or more Statements of Work (each, an SOW). An executed SOW incorporates this Agreement by reference.

Deliverables means work product Company produces specifically for Client under an SOW. Company IP means Company’s pre-existing and independently developed tools, software, methodologies, templates, agents, and know-how. Confidential Information means non-public information disclosed by one party to the other that is designated confidential or should reasonably be understood as confidential.

All commercial and project specifics are set only in an executed SOW, including scope, deliverables, acceptance criteria, dates, fees, deposits, invoicing, per-participant pricing and minimums, cancellation and rescheduling rules, travel and expenses, any termination-for-convenience election, license scope for Deliverables, data processing terms, and any deviations from these master terms. The SOW controls those specifics for its engagement.

This Agreement runs for twelve months from the SOW Effective Date for the parties’ first SOW unless earlier terminated under Termination Section. An SOW may define a shorter project term for its Services. Extending the Agreement beyond twelve months requires written agreement.

Client will pay the fees set in the SOW. Unless an SOW states otherwise, invoices are due Net 15. Undisputed late amounts accrue interest at 1.5 percent per month or the maximum lawful rate, whichever is lower. Company may suspend Services for undisputed late payment after written notice.

Client will provide timely access to people, systems, data, facilities, and decisions needed to perform the Services. Client will ensure participant compliance with session rules. No audio or video recording of workshops or training is permitted without Company’s prior written consent.

a. Company IP. Company retains all right, title, and interest in Company IP. Company may use, improve, and commercialize Company IP, including improvements created while performing Services.

b. Client Materials. Client retains ownership of materials it supplies. Client grants Company a limited license to use those materials solely to perform the Services.

c. Deliverables. Subject to full payment, Company grants Client a non-exclusive, non-transferable license to use Deliverables for Client’s internal business purposes unless an SOW grants a broader license. Any Deliverable that embodies Company IP is licensed, not sold.

d. Agents. Basic tier agents included with a studio remain Company IP and are licensed for the SOW term unless the SOW states otherwise. Rentable agents are licensed per the SOW and may be configurable by Client, but Company retains all IP in the underlying agent technology.

Each party will protect the other’s Confidential Information with at least reasonable care and use it only to fulfill this Agreement or an SOW. Exclusions apply for information that is public without breach, known without restriction, independently developed, or rightfully received from a third party. Obligations last three years after termination or expiration. Trade secrets remain protected as long as they qualify.

Company will perform Services in a professional, workmanlike manner consistent with industry standards. Company does not warrant specific outcomes or legal or regulatory results from use of Deliverables or AI-related outputs. Except as stated in this Section, Company disclaims all other warranties, express or implied.

Each party will indemnify, defend, and hold the other harmless from third-party claims arising from its breach, negligence, or willful misconduct. Company will defend Client against third-party claims that a Deliverable, excluding Client materials or Client-directed combinations, infringes U.S. patents, copyrights, or trade secrets. Company has no obligation for claims based on Client materials, modifications not made by Company, or use beyond the licensed scope.

Neither party is liable for indirect, consequential, special, or punitive damages, including lost profits. Each party’s aggregate liability for direct damages arising from or related to this Agreement will not exceed the fees paid by Client to Company under the applicable SOW in the twelve months before the event giving rise to the claim. This limit does not apply to willful misconduct, fraud, or indemnification obligations.

Each party will comply with applicable laws in performing this Agreement.

Distinction of Data Types

Administrative & Usage Data. "Administrative Data" refers to metadata regarding the User's interaction with the Platform, including but not limited to: login frequency, module completion status, time spent in simulation, and scores/assessments. Client retains full access to Administrative Data for reporting and accountability purposes.

Session Content. "Session Content" refers to the specific free-text inputs, dialogue, and transcripts generated by the End User within the simulation.

Privacy of Session Content

Preservation of Environment. The Parties acknowledge that the efficacy of the Platform relies on the End User’s psychological safety and willingness to experiment with sensitive scenarios. Therefore, to preserve the integrity of the environment, Company agrees to treat individual Session Content as confidential to the End User.

Restriction on Disclosure. Company shall not export, share, or disclose specific individual Session Content to Client, except where required by applicable law or valid legal process (e.g., subpoena).

Company Access & Permitted Use

Company Internal Access. Client acknowledges that Company retains backend access to all Data, including Session Content, strictly for the purposes of: (a) system maintenance and debugging and ensuring platform security. Company agrees not to access Session Content for the purpose of employee surveillance or performance monitoring on behalf of Client.

Notices to Company must be sent to the Contact section on this page. Notices to Client must be sent to the addresses listed in the applicable SOW. Notices are effective on delivery by hand, courier, or confirmed electronic transmission.

This page is Company’s authoritative master terms. Company may update this page for future engagements. No update binds an existing engagement unless captured in a signed addendum or a new SOW that expressly adopts the revised terms. Any client-specific change must be in a signed addendum and not by editing this page.

Neither party may assign this Agreement without the other’s written consent, except to a successor in interest to substantially all assets or equity. No third-party beneficiaries.

Indiana law governs this Agreement. The parties submit to the exclusive jurisdiction of the state courts of Hamilton County, Indiana, or the U.S. federal courts for the Southern District of Indiana.

The parties agree to electronic signatures and electronic delivery of SOWs and addenda. An executed SOW that references this Agreement binds the parties.

Company is an independent contractor. If any provision is held invalid, the remainder remains in force. No waiver is effective unless in a signed writing.

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The sections below describe standard features of Company’s service lines. SOWs set the variables.

Format. In person or online. Dates and session lengths are set in the SOW.
Recording. No recording without Company’s prior written consent.
Materials. Participants may use provided materials internally. No redistribution.
Pricing models. Fixed fee or per-participant with a stated minimum headcount in the SOW. Client pays the minimum even if attendance is lower.
Deposit: 25% due upon signature, non-refundable. Balance due 5 business days prior to event date.
Expenses: Travel and expenses billed at 110% of cost.
Taxes: Client responsible where applicable.
Logistics: Client provides venue and required facilities for in-person sessions unless the SOW states otherwise.
Studio access window: Not to exceed +30 days from presentation date.
Users: Only users who participated in the program, Client roster due 5 days before scheduled date.
Client Responsibilities
-In person: projector, audio, Wi-Fi, seating adequate for attendees
-Virtual: platform host will be provided by the Company unless Client request to use theirs.
-Communications: Client sends internal invite and guidelines
Acceptance upon session completion and delivery of listed materials unless Client provides specific written deficiencies within 5 business days.
Cancellation and rescheduling:
-Client cancellation more than 30 days before event: refund of any prepayments less deposit.
-Client cancellation 14 to 30 days before event: Company retains 75 percent of total fee.
-Client cancellation fewer than 14 days before the event: Client pays 100 percent of total fee.
-Reschedule fee: 20% of total fee. Reschedule must occur within 30 days of the scheduled date.

Types.
-Internal studios for Client’s staff.
-External studios for Client’s customers or stakeholders as defined in the SOW.
Access period
-Workshops - Studio access is active during workshop(s) delivery period unless the SOW extends it.
-Hosted - During SOW delivery period.
Acceptable use. Client will ensure users follow posted usage rules.
Support and updates. Scope and response targets are set in the SOW.
Client Responsibilities - Subject matter expert (SME) access, data access, sandbox credentials, test users, decisions within 2 business days.
Change Control. Written change orders only.

Deliverables.
In scope: Configuration help, knowledge ingestion assistance, minor prompt updates, user admin, incident response per SLAs.
Out of scope: net-new agent builds, major feature development, third-party outages, security remediation beyond guidance
Service Levels
-Hours of coverage: 8a-7p, EST.
-Targets: P1 response 4 hours, P2 1 business day, P3 2 business days
Ticketing and Escalation
-Intake: studio@bigimpactgroup.ai
-Included tickets: up to 10 agents in scope. Ticket cap per month: 20 unless specified in SOW
Client Responsibilities. Designated admin, timely triage, change freeze windows, test environment.
Acceptance. Active upon kickoff meeting and confirmation of contact matrix.
Change Control. Changes to scope or cadence must be in writing.
Billing. Monthly, in advance.
Taxes. As applicable, billed to client.

AI Agent Development

Minimum engagement. Initial block is eight hours at the rate set in the SOW. Additional hours. Billed as set in the SOW.
IIP and License
-Company retains IP in frameworks, prompts, tools, and code.
-Client license: non-exclusive, non-transferable.
-Rentable agents: licensed per this SOW. Clients may configure within the license. No resale unless specified in SOW.
Deployment. Client is responsible for compliance, security configuration, and end-user notices unless the SOW assigns those tasks to Company.

Advisory Services

Structure. Half-day and full-day retainers as set in the SOW.
Scheduling. Retainer hours are scheduled in good faith and expire if unused by the SOW deadline unless the SOW states a carryover. All sessions booked at least 5 business days in advance via Advisor scheduling link.
Boundaries. Advisory only. No custom build, vendor procurement, or legal compliance sign-off. Build work requires a separate SOW.
Client Responsibilities. Agenda due 2 business days prior, stakeholder access, relevant documents.
Acceptance. Month accepted upon delivery of booked sessions or expiration of booking window.
Change Control. Changes to scope or cadence must be in writing.
Expenses: Travel and expenses billed at 110% of cost.

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