BiG Impact Group

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Who does what when we build your AI solution?

The client owner, Principal, and delivery responsibilities behind implementation.

Originally published September 13, 2026 · Updated September 17, 2026

Once you choose an AI use case, the work involves more than building an agent. Someone needs to own the business result, prepare the information, test the solution, and support the people using it.

Start with clear responsibility on both sides.

Your organization provides a business owner, access to the relevant knowledge, and the people who can judge whether the solution helps. BiG Impact Group provides a Principal to direct the engagement and the delivery skills the scope requires.

The Principal keeps the objective, priorities, acceptance decisions, and roadmap connected. The client owner confirms the organization’s requirements and decisions. These responsibilities are agreed before the work begins.

Five kinds of work support the build.

Prototype. Make the proposed workflow tangible so the people using it can identify gaps before a larger build.

Build. Develop the data connections, configured agents, integrations, and software in the agreed scope.

Simplify. Reduce unnecessary complexity and examine the operating work the system creates.

Support adoption and evaluation. Help people use the solution, collect feedback, and measure what changes.

Maintain. Establish the monitoring, support, and maintenance required after launch.

These are responsibilities, not a promise of five full-time people on every engagement. Team members can cover more than one area. The scope determines the mix and capacity.

Make acceptance concrete.

Consider an assistant that finds internal policy information. The team needs approved sources, access rules, representative questions, and an agreed response when no reliable answer is available. Reviewers need to check correctness and source quality, not just whether the assistant can produce a fluent answer.

Before rollout, agree which findings must be resolved, who approves the next stage, and who maintains the source information. The same discipline applies to a predictive application, but its data, evaluation, and operating requirements will differ.

Agree what continues after launch.

A strategic retainer provides ongoing capacity around named initiatives. Fractional CAIO leadership provides standing ownership across the organization’s AI agenda. Platform management covers the responsibilities specified for an AI Workspace. The agreement should make these boundaries clear.

See the people and scope behind delivery.

Review the development model, client responsibilities, and options for continuing support.

See our development teamCompare ongoing leadership