Legal
Privacy Policy & Terms of Service
BiG Impact LLC dba BiG Impact Group
Effective Date: March 6, 2026 · Last Updated: September 13, 2026
Below are our:
Privacy Policy
Who We Are
BiG Impact LLC, doing business as BiG Impact Group ("BiG Impact Group", "we", "us", or "our"), operates Studio Manager, a white-label AI studio portal available at client.bigimpactgroup.ai. We help organizations deploy and manage AI-powered tools built on the Pickaxe platform.
Our contact email is: colin@bigimpactgroup.ai
Information We Collect
Account information
When you are invited to Studio Manager, we collect your name, email address, and organizational affiliation. We do not collect this information directly — it is provided by your organization administrator.
Authentication data
We use Firebase Authentication to manage sign-in. We support email/password, Google OAuth, and Microsoft OAuth sign-in methods. When you sign in via Google or Microsoft, we receive your name, email address, and profile photo from those providers.
Google Workspace data (optional)
If you choose to connect your Google account through our workspace integration feature, we request access to the following Google APIs on your behalf:
- Gmail (read-only): To allow AI assistants to search and summarize your emails when you request it.
- Google Calendar (read-only): To allow AI assistants to retrieve your calendar events and schedule when you request it.
- Google Drive (read-only): To allow AI assistants to search and read your files when you request it.
We do not read, store, or index your Gmail, Calendar, or Drive data without an explicit request from you during an active AI assistant session. Data retrieved from these APIs is used solely to fulfill your in-session request and is not retained after the session ends.
Microsoft 365 data (optional)
If you choose to connect your Microsoft account, we request equivalent access through the Microsoft Graph API:
- Mail (read-only): To search and summarize your Outlook email.
- Calendars (read-only): To retrieve your calendar events.
- Files (read-only): To search and read your OneDrive files.
The same terms apply — data is retrieved only on your explicit request during an active session and is not retained.
Usage data
We collect information about how you interact with AI studios, including conversation counts and activity timestamps. This is used to generate reports for your organization and to improve the platform.
Log data
Our servers automatically record standard log information including your IP address, browser type, and pages visited. This data is used for security monitoring and debugging.
How We Use OAuth Tokens
When you connect your Google or Microsoft account:
- Your OAuth refresh token is encrypted using AES-256 encryption and stored securely in our database.
- Tokens are decrypted only inside our server-side Cloud Functions — never in the browser or client applications.
- Tokens are used exclusively to fulfill your requests to AI assistants in your organization's studio.
- You can revoke access at any time by disconnecting your account from the integrations page. When you disconnect, we immediately revoke your token with Google or Microsoft and delete all stored token data.
We do not sell, share, or use your Google or Microsoft data for advertising, analytics, or any purpose other than fulfilling your explicit in-session requests.
How We Share Information
We do not sell your personal information.
We share information only in these limited circumstances:
- Your organization: Your organization's administrators can see your account status, activity summary, and usage data within Studio Manager. They cannot see your email contents, calendar events, or file data.
- Service providers: We use Firebase (Google) for authentication, database, and hosting; SendGrid for email delivery. These providers process data only as necessary to provide their services.
- Legal requirements: We may disclose information if required by law or to protect the rights and safety of BiG, our users, or the public.
Data Retention
- Account data is retained while your organization maintains an active relationship with BiG.
- OAuth tokens are deleted immediately when you disconnect your integration or when your account is deactivated.
- Log data is retained for 90 days.
- When an organization offboards, all associated user data is deleted within 30 days.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Revoke Google or Microsoft OAuth access at any time
- Object to certain processing of your data
To exercise any of these rights, contact us at colin@bigimpactgroup.ai. You can also revoke Google OAuth access directly at myaccount.google.com/permissions and Microsoft OAuth access at myaccount.microsoft.com/permissions.
Google API Services User Data Policy
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:
- We only request access to Google user data that is necessary for the features described in this policy.
- We do not use Google user data to develop, improve, or train generalized AI or machine learning models.
- We do not allow humans to read Google user data unless you have given explicit permission, it is necessary for security purposes, or we are required to do so by law.
- We do not transfer Google user data to third parties except as necessary to provide the service or as required by law.
Security
We implement industry-standard security measures including:
- AES-256 encryption for all stored OAuth tokens and API credentials
- Firebase Authentication for all user sessions
- Server-side-only decryption of sensitive credentials
- Role-based access controls enforced at both the application and database level
- Audit logging of all administrative actions
Children's Privacy
Studio Manager is intended for business use by adults. We do not knowingly collect personal information from anyone under 18 years of age.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify affected users by email and update the Last Updated date at the top of this page. Continued use of Studio Manager after changes constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests:
BiG Impact LLC dba BiG Impact Group
Email: colin@bigimpactgroup.ai
Website: bigimpactgroup.ai
Terms of Service
Acceptance
By accessing or using Studio Manager, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.
Use of the Platform
Studio Manager is a business tool provided to organizations under a services agreement with BiG Impact Group. Access is by invitation only. You agree to:
- Use the platform only for lawful business purposes
- Keep your login credentials confidential
- Not attempt to access data belonging to other organizations
- Not attempt to reverse engineer, scrape, or interfere with the platform
AI-Generated Content
AI assistants in Studio Manager generate responses based on your inputs. BiG does not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated content. You are responsible for verifying any information before acting on it.
Third-Party Integrations
Studio Manager integrates with Google Workspace and Microsoft 365 through their respective OAuth authorization flows. Your use of those services is governed by Google's and Microsoft's own terms of service. BiG is not responsible for the availability or behavior of third-party services.
Limitation of Liability
To the maximum extent permitted by law, BiG Impact Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Studio Manager or connected third-party services.
Governing Law
These terms are governed by the laws of the State of Indiana, United States, without regard to conflict of law principles.
Contact
BiG Impact LLC dba BiG Impact Group · bigimpactgroup.ai · 1020 W 116th St, Carmel, Indiana 46032
Master Services Agreement
Last updated: 2025-10-19
This Master Services Agreement sets the standard terms of BiG Impact LLC, doing business as BiG Impact Group (Company), an Indiana limited liability company with principal office at 1020 W 116th St, Carmel, IN 46032. It is incorporated by reference into each Statement of Work. As between Company and a client that executes a Statement of Work, the Effective Date of this Agreement is the effective date of the first such Statement of Work that references this Agreement.
Purpose
This Agreement governs the provision of services described in one or more Statements of Work (each, an SOW). An executed SOW incorporates this Agreement by reference.
Definitions
Deliverables means work product Company produces specifically for Client under an SOW. Company IP means Company's pre-existing and independently developed tools, software, methodologies, templates, agents, and know-how. Confidential Information means non-public information disclosed by one party to the other that is designated confidential or should reasonably be understood as confidential.
SOWs and Variable Items
All commercial and project specifics are set only in an executed SOW, including scope, deliverables, acceptance criteria, dates, fees, deposits, invoicing, per-participant pricing and minimums, cancellation and rescheduling rules, travel and expenses, any termination-for-convenience election, license scope for Deliverables, data processing terms, and any deviations from these master terms. The SOW controls those specifics for its engagement.
Term
This Agreement runs for twelve months from the SOW Effective Date for the parties' first SOW unless earlier terminated under Termination Section. An SOW may define a shorter project term for its Services. Extending the Agreement beyond twelve months requires written agreement.
Fees and Payment
Client will pay the fees set in the SOW. Unless an SOW states otherwise, invoices are due Net 15. Undisputed late amounts accrue interest at 1.5 percent per month or the maximum lawful rate, whichever is lower. Company may suspend Services for undisputed late payment after written notice.
Client Responsibilities
Client will provide timely access to people, systems, data, facilities, and decisions needed to perform the Services. Client will ensure participant compliance with session rules. No audio or video recording of workshops or training is permitted without Company's prior written consent.
Intellectual Property
a. Company IP. Company retains all right, title, and interest in Company IP. Company may use, improve, and commercialize Company IP, including improvements created while performing Services.
b. Client Materials. Client retains ownership of materials it supplies. Client grants Company a limited license to use those materials solely to perform the Services.
c. Deliverables. Subject to full payment, Company grants Client a non-exclusive, non-transferable license to use Deliverables for Client's internal business purposes unless an SOW grants a broader license. Any Deliverable that embodies Company IP is licensed, not sold.
d. Agents. Basic tier agents included with a workspace remain Company IP and are licensed for the SOW term unless the SOW states otherwise. Rentable agents are licensed per the SOW and may be configurable by Client, but Company retains all IP in the underlying agent technology.
Confidentiality
Each party will protect the other's Confidential Information with at least reasonable care and use it only to fulfill this Agreement or an SOW. Exclusions apply for information that is public without breach, known without restriction, independently developed, or rightfully received from a third party. Obligations last three years after termination or expiration. Trade secrets remain protected as long as they qualify.
Warranties and Disclaimer
Company will perform Services in a professional, workmanlike manner consistent with industry standards. Company does not warrant specific outcomes or legal or regulatory results from use of Deliverables or AI-related outputs. Except as stated in this Section, Company disclaims all other warranties, express or implied.
Indemnification
Each party will indemnify, defend, and hold the other harmless from third-party claims arising from its breach, negligence, or willful misconduct. Company will defend Client against third-party claims that a Deliverable, excluding Client materials or Client-directed combinations, infringes U.S. patents, copyrights, or trade secrets. Company has no obligation for claims based on Client materials, modifications not made by Company, or use beyond the licensed scope.
Termination
- Breach or Insolvency. Either party may terminate this Agreement or any SOW for material breach not cured within thirty days of written notice, or immediately upon the other party's insolvency or bankruptcy.
- No Client Termination for Convenience. Client has no right to terminate for convenience unless an executed SOW or signed addendum expressly grants that right.
- Effect. Upon termination, Client will pay for Services performed and non-cancellable commitments incurred through the effective termination date. Sections that by their nature survive, including Confidentiality, Intellectual Property, Indemnification, Limitation of Liability, and payment obligations, survive termination or expiration.
Limitation of Liability
Neither party is liable for indirect, consequential, special, or punitive damages, including lost profits. Each party's aggregate liability for direct damages arising from or related to this Agreement will not exceed the fees paid by Client to Company under the applicable SOW in the twelve months before the event giving rise to the claim. This limit does not apply to willful misconduct, fraud, or indemnification obligations.
Compliance and Data Protection
Each party will comply with applicable laws in performing this Agreement.
Distinction of Data Types
Administrative & Usage Data. "Administrative Data" refers to metadata regarding the User's interaction with the Platform, including but not limited to: login frequency, module completion status, time spent in simulation, and scores/assessments. Client retains full access to Administrative Data for reporting and accountability purposes.
Session Content. "Session Content" refers to the specific free-text inputs, dialogue, and transcripts generated by the End User within the simulation.
Privacy of Session Content
Preservation of Environment. The Parties acknowledge that the efficacy of the Platform relies on the End User's psychological safety and willingness to experiment with sensitive scenarios. Therefore, to preserve the integrity of the environment, Company agrees to treat individual Session Content as confidential to the End User.
Restriction on Disclosure. Company shall not export, share, or disclose specific individual Session Content to Client, except where required by applicable law or valid legal process (e.g., subpoena).
Company Access & Permitted Use
Company Internal Access. Client acknowledges that Company retains backend access to all Data, including Session Content, strictly for the purposes of: (a) system maintenance and debugging and ensuring platform security. Company agrees not to access Session Content for the purpose of employee surveillance or performance monitoring on behalf of Client.
Notices
Notices to Company must be sent to the Contact section on this page. Notices to Client must be sent to the addresses listed in the applicable SOW. Notices are effective on delivery by hand, courier, or confirmed electronic transmission.
Amendments and Addenda
This page is Company's authoritative master terms. Company may update this page for future engagements. No update binds an existing engagement unless captured in a signed addendum or a new SOW that expressly adopts the revised terms. Any client-specific change must be in a signed addendum and not by editing this page.
Assignment and Third-Party Beneficiaries
Neither party may assign this Agreement without the other's written consent, except to a successor in interest to substantially all assets or equity. No third-party beneficiaries.
Governing Law and Venue
Indiana law governs this Agreement. The parties submit to the exclusive jurisdiction of the state courts of Hamilton County, Indiana, or the U.S. federal courts for the Southern District of Indiana.
Electronic Execution
The parties agree to electronic signatures and electronic delivery of SOWs and addenda. An executed SOW that references this Agreement binds the parties.
Miscellaneous
Company is an independent contractor. If any provision is held invalid, the remainder remains in force. No waiver is effective unless in a signed writing.
Service Terms
The sections below describe standard features of Company's service lines. SOWs set the variables.
Workshops
- Format. In person or online. Dates and session lengths are set in the SOW.
- Recording. No recording without Company's prior written consent.
- Materials. Participants may use provided materials internally. No redistribution.
- Pricing models. Fixed fee or per-participant with a stated minimum headcount in the SOW. Client pays the minimum even if attendance is lower.
- Deposit: 25% due upon signature, non-refundable. Balance due 5 business days prior to event date.
- Expenses: Travel and expenses billed at 110% of cost.
- Taxes: Client responsible where applicable.
- Logistics: Client provides venue and required facilities for in-person sessions unless the SOW states otherwise.
- Workspace access window: Not to exceed +30 days from presentation date.
- Users: Only users who participated in the program, Client roster due 5 days before scheduled date.
- Client Responsibilities. In person: projector, audio, Wi-Fi, seating adequate for attendees. Virtual: platform host will be provided by the Company unless Client requests to use theirs. Communications: Client sends internal invite and guidelines.
- Acceptance upon session completion and delivery of listed materials unless Client provides specific written deficiencies within 5 business days.
- Cancellation and rescheduling: Client cancellation more than 30 days before event: refund of any prepayments less deposit. Client cancellation 14 to 30 days before event: Company retains 75 percent of total fee. Client cancellation fewer than 14 days before the event: Client pays 100 percent of total fee. Reschedule fee: 20% of total fee. Reschedule must occur within 30 days of the scheduled date.
AgentWorks
- Types. Internal workspaces for Client's staff. External workspaces for Client's customers or stakeholders as defined in the SOW.
- Access period. Workshops: Workspace access is active during workshop(s) delivery period unless the SOW extends it. Hosted: during SOW delivery period.
- Acceptable use. Client will ensure users follow posted usage rules.
- Support and updates. Scope and response targets are set in the SOW.
- Client Responsibilities. Subject matter expert (SME) access, data access, sandbox credentials, test users, decisions within 2 business days.
- Change Control. Written change orders only.
AgentWorks Support
- Deliverables. In scope: configuration help, knowledge ingestion assistance, minor prompt updates, user admin, incident response per SLAs. Out of scope: net-new agent builds, major feature development, third-party outages, security remediation beyond guidance.
- Service Levels. Hours of coverage: 8a-7p, EST. Targets: P1 response 4 hours, P2 1 business day, P3 2 business days.
- Ticketing and Escalation. Intake: studio@bigimpactgroup.ai. Included tickets: up to 10 agents in scope. Ticket cap per month: 20 unless specified in SOW.
- Client Responsibilities. Designated admin, timely triage, change freeze windows, test environment.
- Acceptance. Active upon kickoff meeting and confirmation of contact matrix.
- Change Control. Changes to scope or cadence must be in writing.
- Billing. Monthly, in advance.
- Taxes. As applicable, billed to client.
AI Agent Development
- Minimum engagement. Initial block is eight hours at the rate set in the SOW. Additional hours billed as set in the SOW.
- IP and License. Company retains IP in frameworks, prompts, tools, and code. Client license: non-exclusive, non-transferable. Rentable agents: licensed per the SOW. Clients may configure within the license. No resale unless specified in SOW.
- Deployment. Client is responsible for compliance, security configuration, and end-user notices unless the SOW assigns those tasks to Company.
Advisory Services
- Structure. Monthly blocks of two or four hours, or half-day and full-day retainers, as set in the SOW.
- Scheduling. Retainer hours are scheduled in good faith and expire if unused by the SOW deadline unless the SOW states a carryover. All sessions booked at least 5 business days in advance via Advisor scheduling link.
- Boundaries. Advisory only. No custom build, vendor procurement, or legal compliance sign-off. Build work requires a separate SOW.
- Client Responsibilities. Agenda due 2 business days prior, stakeholder access, relevant documents.
- Acceptance. Month accepted upon delivery of booked sessions or expiration of booking window.
- Change Control. Changes to scope or cadence must be in writing.
- Group access. Standing office-hours programs cover up to 25 named seats, two standing 60-minute sessions per month, and asynchronous questions answered within one business day, as set in the SOW.
- Expenses: Travel and expenses billed at 110% of cost.
Contact
BiG Impact LLC dba BiG Impact Group
Attn: Contracts
1020 W 116th St, Carmel, IN 46032
Email: john@bigimpactgroup.ai