Public sector / A page for your internal conversation
Useful AI for the people serving the public.
State agencies, cities, and counties carry substantial responsibilities with limited spare capacity. Start with work that helps staff serve people, while respecting the decisions, records, and systems already in place.
A practical decision brief.
The case for examining this work
Staff are balancing service demands, budget cycles, procurement, and public accountability. An AI idea must fit those realities.
Useful candidates
- Help staff find approved policies and procedures.
- Prepare and review routine documents with human oversight.
- Reduce repeated intake and internal information requests.
The people needed
Bring the department owner, IT, and the person responsible for the decision. Include records, legal, or procurement staff when the proposed work needs them.
Boundaries and dependencies
Begin with an approved task, a responsible owner, and appropriate data. Records handling, access, review, and procurement belong in the scope before implementation.
A measure before a claim
Compare the current task with the tested workflow: staff effort, rework, response quality, and actual adoption. Agree the baseline before claiming a result.
What to agree before commissioning work
- The specific problem and accountable business owner
- The intended audience and approved information
- The work products and acceptance criteria
- A baseline and a decision to continue, revise, or stop
- Adoption, support, and scope-change responsibilities